Service Assistant

Cooper's Hawk Winery & Restaurants - Arlington Heights, IL

Full-time - Entry Level

Arlington Heights, IL

Food Services and Drinking Places

About the position

The Service Assistant at Cooper's Hawk Winery & Restaurants plays a crucial role in ensuring a positive dining experience for guests. This entry-level position involves staging the dining area, delivering food orders, and actively engaging with guests to fulfill their needs, all while adhering to the company's service standards and food handling procedures.

Responsibilities

• Greet all Guests with hospitality and friendliness
• Actively communicate with all departments within the restaurant to ensure a memorable guest experience
• Adhere to all Cooper's Hawk service standards and food handling procedures
• Pick up and deliver food orders to the table as assigned, as well for carry-out orders
• Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner
• Maintain knowledge of Cooper's Hawk menu
• Ensure dishes are stocked and available for table service and table silverware is ready for service
• Maintain a safe, clean, organized, and stocked work area
• Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Perform other duties as assigned

Requirements

• Must represent Cooper's Hawk Values
• Must be at least 18 years of age
• An individual who thrives in a team-based environment
• Has a passion for guest service and hospitality-focused
• Must be able to read, write and understand English
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift
• Ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation

Benefits

• Wellness program
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Referral program