Service Associate Supervisor, Full Time - Aventura

$39,312 - $64,438/Yr

Bloomingdale's - Miami, FL

Full-time - Entry Level

Miami, FL

General Merchandise Retailers

About the position

The Service Associate Supervisor (BHS) at Bloomingdale's is responsible for leading the b-Helpful service center team, focusing on enhancing the customer experience through efficient service in various areas such as Buy Online Pick-up in Store (BOPS), Curbside Pickup, and Gift Wrap. This role involves supervising operations, training colleagues, and ensuring high service standards while fostering a collaborative and engaging work environment.

Responsibilities

• Supervise the b-Helpful Center, setting and overseeing service, presentation, process, and customer interaction expectations.
• Lead the evolution of b-Helpful and elevate the customer experience.
• Cross train colleagues for proficiency in all functions and adapt to changing business needs.
• Deliver BOPS and Curbside on time with an outstanding experience.
• Educate the team on Gift Wrap skills and ensure high-quality delivery.
• Model expected service standards and provide coaching and feedback to colleagues.

Requirements

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate with diverse groups.
• Resourceful and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including evenings, weekends, and holidays.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance