Service Associate

SpartanNash - Madison, WI

Full-time

Madison, WI

10,001+ employees

Food and Beverage Retailers

About the position

The Service Associate role at SpartanNash is focused on providing exceptional service to guests in a retail environment. This position involves assisting customers with their purchases, maintaining cleanliness in the store, and ensuring a positive shopping experience. The Service Associate plays a vital role in the operational success of the store by performing various tasks that contribute to customer satisfaction and store efficiency.

Responsibilities

• Provide highly satisfactory service and assistance to guests.
• Bag groceries and provide carry-out service to vehicles for guests.
• Retrieve carts from the parking area.
• Perform bottle tasks and janitorial duties as needed.
• Ensure that the shift contributes to the financial best interests of the store.
• Use proper bagging supplies and techniques when handling guests' purchases.
• Empty bottle bins, clean bottle machines, and the bottle return area.
• Collect, return, clean, and organize shopping carts.
• Load groceries into customers' vehicles.
• Maintain a clean, attractive, and well-stocked department.
• Know the location of products in the store and assist customers accordingly.
• Follow all PPE and Safety Guidelines and Food Safety expectations.
• May be assigned tasks in other departments based on customer experience needs.

Requirements

• High School Diploma (GED) preferred.
• Good oral communication skills.
• Ability to interact politely and effectively with customers.

Benefits

• Competitive Total Rewards benefits package