Service Billing Specialist

Crane Payment Innovations - Mount Prospect, IL

Full-time - Entry Level

Mount Prospect, IL

1,001-5,000 employees

Computer and Electronic Product Manufacturing

About the position

The Service Billing Specialist plays a crucial role in managing billing processes for Crane Payment Innovations. This position involves reviewing service calls, verifying warranty statuses, ensuring accurate data entry, resolving billing discrepancies, and maintaining organized documentation. The specialist will also generate reports and collaborate with various teams to enhance billing efficiency and accuracy.

Responsibilities

• Carefully review service calls to determine appropriate billing charges based on contract terms and payment status.
• Verify warranty status of previous repairs and incorporate this information into the billing process.
• Ensure accurate and timely entry of billing information into the billing system.
• Address billing discrepancies, customer inquiries, or concerns professionally and promptly.
• Maintain organized billing documentation and records for reference and auditing purposes.
• Generate regular reports to track billing activities, outstanding invoices, and payment status.
• Identify opportunities for process improvement to enhance billing efficiency and accuracy.
• Collaborate with cross-functional teams, including Customer Service, Sales, and Accounting, to ensure seamless billing operations.

Requirements

• A minimum of 2 years of experience in billing, invoicing, or a related field.
• Meticulous attention to detail for accurately reviewing service calls and billing documentation.
• Strong analytical and problem-solving skills to interpret contract terms and warranty information.
• Excellent organizational skills to manage and maintain billing records efficiently.
• Effective written and verbal communication skills to interact with customers and colleagues professionally.
• Ability to collaborate and communicate effectively with cross-functional teams.
• Ability to adapt to changing priorities and multitask in a fast-paced environment.
• Uphold the highest standards of integrity and professionalism in handling sensitive billing information.
• Proficiency in relevant billing and accounting software is a plus.
• A customer-centric approach with a commitment to delivering the best service.

Nice-to-haves

• Proficiency in relevant billing and accounting software.

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid holidays
• Paid time off