Service Center Representative Sr - ON-SITE Bartlesville, OK

Sedgwick - Bartlesville, OK

Full-time - Entry Level

Bartlesville, OK

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Service Center Representative Sr role at Sedgwick involves providing exceptional service to callers regarding claims across multiple lines of business. The representative is responsible for expediting the claims application process, resolving issues efficiently, and ensuring accurate documentation of all interactions. This position emphasizes a culture of caring, flexibility, and support for personal and professional growth.

Responsibilities

• Act as the primary liaison with callers, assisting with questions and solving problems related to claims.
• Educate customers about documentation required for claims, time frames, payment information, and claim status.
• Document all required details of calls in a concise and professional manner.
• Enter verbal and written application information accurately into the claims management system.
• Assign new claims to the appropriate claims handler.
• Direct customer calls to the appropriate contact or escalate to management as needed.

Requirements

• High school diploma or GED required; college courses preferred.
• One year of customer service experience or equivalent combination of education and experience required; inbound call center experience preferred.
• Knowledge of medical terminology and understanding of claims management.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Strong organizational skills and good interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Ability to work in a team environment and/or independently.

Benefits

• Support for mental, physical, financial, and professional needs.
• Opportunities for career growth and skill sharpening.
• A culture that celebrates diversity and inclusion.