Service Consultant

GTA - Dededo, MN

Dededo, MN

Telecommunications

About the position

Our Client Services Team is driven by a spirited and skilled group of customer experience heroes who take great pride in solving any problems our customers incur. We maintain customer satisfaction through brand loyalty and positive customer interactions. We support consumer and commercial customers through a variety of communication platforms. Are you passionate about customer service? We are looking for an optimist who enjoys interacting with people and building sustainable relationships. As a Service Consultant you must have an innate passion for going the extra mile to provide excellent customer care. We need a team player who takes initiative and seizes opportunities. This role requires you to be a fantastic listener, a problem-solving whiz, who uses excellent communication (verbally and written), plus interpersonal skills to identify the best solutions for our customers.

Responsibilities

• Utilize appropriate sales techniques to encourage great customer service and enhance the buying experience.
• Communicate with customers while using an on-line system.
• Gather information for resolving customer troubles and follow system testing.
• Document customers' complaints and process proper trouble ticket reports.
• Advise customers of commitment time frame.
• Focus on providing exceptional customer service to our customers.
• Problem solve issues related to the role.
• Stay up to date on all new information and communications to provide accurate information to customers.
• Ensure work area is tidy and all work is neatly organized at all times.
• Able to multi-task assignments or service customers on the phone.
• Meet aggressive sales targets.
• Assist customers with complaints and special requests.
• Possess strong skills in tone of service to assist complaints and special requests.
• Assist with the closing process of the office as a team.
• Share feedback with manager regarding operations to ensure customers are provided the best service as effectively and efficiently as possible.
• Other duties as assigned.

Requirements

• Minimum High School Diploma or GED equivalent.
• Customer Service experience preferred but not required.
• Knowledge of MS Office products (MS Word and MS Excel) is preferred but not required.
• Effective communication skills and product knowledge to engage and educate the customer in service offerings.
• Follow all protocol guidelines to promote a consistent positive customer experience.
• Consistently maintain strong knowledge of product offerings, services, promotions, and advertising.
• Assist customers in adding valued service offerings, updating client records, and adding information into the customer database while delivering outstanding customer service.
• Must be able to work split shifts, days, evenings, nights, and Saturdays (24/7 availability).
• Regular, punctual, and consistent attendance.
• Must wear headset at all times to handle all customers over the phone.
• Skill in interpreting and using data.
• Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business.

Benefits

• Equal Opportunity Employer
• Commitment to building an inclusive and diverse workforce
• Accommodations for Applicants with Disabilities