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Service Coordinator / Dispatcher Houston, TX
$43,820 - $75,120/Yr
Siemens - Houston, TX
posted 2 months ago
Part-time,Full-time - Mid Level
Hybrid - Houston, TX
Machinery Manufacturing
About the position
The Service Coordinator / Dispatcher role at Siemens involves coordinating the delivery of onsite and remote service activities for customers, ensuring that expectations and commitments are met. This position is crucial for managing service requests, scheduling resources, and maintaining customer satisfaction throughout the service process.
Responsibilities
- Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
- Act as primary point of contact for service customers to ensure expectations are met
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
- Schedule resources to support standard service agreements
- Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
- Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Requirements
- High school diploma or state-recognized GED
- Ability to read and understand customer service contracts
- Organizational and interpersonal skills
- Experience using Microsoft Office and business software systems (e.g., SAP)
- Willingness to work a Hybrid work environment (3 days in the office, 2 days remotely) after initial training period
Nice-to-haves
- Associate degree
- Experience dispatching/scheduling field personnel/technicians
- Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry
Benefits
- Health and wellness benefits
- Competitive salary range of $43,820 - $75,120 per year
