Service Coordinator / Office Administrator

$36,400 - $44,720/Yr

CALEB A AARDSMA - Danville, IL

Full-time - Entry Level

Remote - Danville, IL

About the position

The Service Coordinator / Office Administrator role is designed to provide exceptional customer service and administrative support within a hybrid work environment. The position involves being the first point of contact for clients, managing records, and assisting client service specialists with various tasks to ensure a smooth operation.

Responsibilities

• Act as the first point of contact for all clients, answering phone calls, responding to emails, contact requests, and text messages.
• Record client information in the company CRM to maintain accurate data.
• Perform general record-keeping, organizing company data, and filing documents.
• Support client service specialists by managing schedules, creating job lists, drafting estimates, finalizing invoices, and performing client follow-ups and reminders.

Requirements

• Ability to think independently and solve problems effectively.
• Strong ownership of work responsibilities.
• Basic understanding of Google Sheets.
• Familiarity with CRMs.
• Clear verbal and written communication skills.
• Client service experience.
• Ability to comprehend technical information in written and verbal form.

Nice-to-haves

• Experience in customer service roles.
• Proficiency in using CRM software.

Benefits

• 50 hours of paid leave/vacation time per year after the first year.