Service Coordinator

Honeywell International - Mason, OH

Full-time - Entry Level

Hybrid - Mason, OH

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

As a Service Coordinator at Honeywell Building Automation, you will be responsible for ensuring the efficient coordination of service activities for customers. This role involves managing service requests, scheduling technicians, and maintaining effective communication with customers to enhance their satisfaction. You will work in a hybrid environment and report directly to the Service Manager, playing a crucial role in improving the overall customer experience through timely and accurate service delivery.

Responsibilities

• Daily interactions with technicians to coordinate vehicle requirements, phones, uniforms, and training material.
• Assist Field Service Supervisor with coordination of requirements needed for billing based on customer requirements.
• Order supplies, tools, and equipment for technicians and others as needed.
• Familiarize with Health and Safety procedures, coordinating safety and mandatory training for technicians under leadership direction.
• Handle all aspects of answering the phone: clients, suppliers, technicians, while multitasking with other duties.
• Ensure requirements are met for onboarding and offboarding employees.
• Coordinate activities required for fleet management, including employee reporting and vehicle requisitions and returns.
• Work with the central team to maintain business licenses and documentation.
• Assist customers with processing purchase orders, invoice disputes, surveys, and online portal usage.
• Manage contract retention, billable hours, productivity, process compliance, and margin.
• Maintain customer satisfaction and resolve issues, enhancing comfort by identifying system upgrade opportunities and sales leads.
• Monitor financial performance and review available spending versus actuals for contracts.
• Ensure availability of tools, equipment, and materials while controlling efficient use of SMS.
• Lead and manage service team compliance with policies, processes, and service tools.
• Responsible for contract escalation and renewal opportunities through efficient tracking and documentation.
• Build effective teams committed to organizational goals and foster collaboration among team members.
• Be a change management leader for the team, implementing agreed initiatives.

Requirements

• 3 to 6 years of experience in an Administrative or Customer Service role handling multiple disciplines of duties and responsibilities.
• Strong financial acumen (accounting, finance, working capital).
• Experience in project administration.
• Demonstrated exceptional organizational skills and ability to multi-task.
• Customer service skills, including the ability to interface directly with customers when needed.
• Strong and proficient computer skills, including Microsoft Office, Excel, and Outlook.

Nice-to-haves

• Team player with the ability to work independently.
• Experience with SAP, Salesforce, SMS, Excel, PowerBI, or other systems.
• Strong communication ability and proven track record of providing excellent customer service.

Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts.
• Health Savings Accounts.
• EAP and Educational Assistance.
• Parental Leave.
• Paid Time Off for vacation, personal business, sick time, and parental leave.
• 12 Paid Holidays.