Service Coordinator

$52,000 - $62,400/Yr

Rain Pros - Federal Way, WA

Full-time - Entry Level

Onsite - Federal Way, WA

Specialty Trade Contractors

About the position

The Service Coordinator plays a crucial role in the Client Relationship Team, focusing on scheduling irrigation services and enhancing customer experiences. This in-office position requires excellent customer service skills, problem-solving abilities, and a commitment to maintaining long-term client relationships. The coordinator will manage service appointments, support field technicians, and ensure compliance with service agreements while working in a fast-paced environment.

Responsibilities

• Answer & screen incoming customer and technician phone calls/emails.
• Oversee and facilitate the complete process of all service appointments.
• Manage general service agreements to ensure compliance.
• Route and provide accurate detailed notes for service technicians via the routing system.
• Call/email clients to confirm and follow up on service appointments.
• Support field technicians with customer contact as needed.
• Maintain contact with service technicians to confirm location and update routing information.
• Update client portfolio databases with service technician notes in real-time.
• Ensure jobs are complete and report additional work needed or schedule unfinished appointments.
• Process each service stop-invoice in real-time and send to customers.
• Collect payments over the phone and manage accounts receivable.
• Proactively plan and organize the service schedule weeks in advance.
• Respond to and resolve client requests under stressful circumstances and know when to escalate issues.
• Manage inventory and perform additional duties as required.

Requirements

• Strong organizational skills with attention to detail.
• Ability to handle pressure and solve problems effectively.
• Strong communication skills, including professional phone and email etiquette.
• Advanced customer service skills with strong multi-tasking abilities.
• Ability to work well both independently and as part of a team.
• Excellent map/logistic skills and geographical knowledge of the service area.
• Dependable and reliable with a professional demeanor under stress.
• Previous experience with Microsoft Office programs (Outlook, Word, Excel).
• Proficient with computers, including spreadsheets, documents, email, and typing.
• Experience with QuickBooks Online.

Nice-to-haves

• Experience in a fast-paced customer service environment.
• Ability to maintain professional composure in high-stress situations.

Benefits

• Employee assistance program
• Paid time off
• Professional development assistance