Service/Data Clerk

$35,360 - $41,600/Yr

Questec Mechanical - Louisville, KY

Full-time

Louisville, KY

Specialty Trade Contractors

About the position

QuesTec Mechanical is seeking a Service/Data Clerk to provide operational support and administrative duties. This role involves transferring data into service software, answering phone calls, backing up the dispatcher, and handling basic accounts payable and receivable tasks.

Responsibilities

• Assist with entering customer information including site, equipment, purchase orders, and work orders.
• Audit service reports weekly in accordance with established procedures.
• Organize and maintain physical and digital records of all agreements and relevant documents.
• Maintain awareness of field activities, dispatching practices, and field personnel.
• Provide general customer service assistance by answering phones and inquiries.
• Prepare related communications to office or field personnel.
• Assist with general tasks such as invoice preparation, reporting, and account reconciliation.
• Respond to customer requests by phone, email, mail, or in person.
• Perform basic research to resolve customer problems.
• Refer non-routine problems to a supervisor.

Requirements

• High school diploma or equivalent required.
• Valid Driver's License required.
• Experience with Microsoft Outlook preferred.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance