Service Deli Ops Specialist - Phoenix, AZ - 6510

Andronico's Community Markets - Snohomish, WA

Full-time

Snohomish, WA

About the position

The Service Deli Ops Specialist plays a crucial role in monitoring, enforcing, and supporting the execution of the division merchandising plan for their department across assigned stores. This position requires extensive travel to various locations, where the specialist collaborates closely with Department Managers and staff to share merchandising plans aimed at achieving sales, gross profit, and labor targets. The specialist is responsible for evaluating the overall presentation, cleanliness, and compliance of departments with company policies and procedures during store visits. Additionally, they develop and maintain training programs to ensure that qualified associates are available to fill positions within the departments. Participation in departmental and divisional sales meetings is also a key responsibility, along with overseeing shrink, food safety, sanitation, and departmental sales reporting from assigned stores. The role involves implementing new merchandising programs and strategies, ensuring that department staff is adequately trained to execute these plans. The Service Deli Ops Specialist also monitors competitor activities and assists in the opening of new and remodeled stores. They provide valuable merchandising input back to Division Sales Managers and Assistant Sales Managers, contributing to the overall success of the division. The effectiveness of the specialist is measured through store-level performance metrics, including department sales, gross profit, and labor percentages, as well as the success of training programs evaluated through assessments and reviews. To excel in this position, candidates should possess a Bachelor's degree in business or a related field, along with previous experience in merchandising and retail sales. Experience as a Department Manager or Store Director is preferred. Strong written and verbal communication skills are essential, as the specialist will interact with a diverse range of individuals both in person and over the phone. A marketing orientation, analytical and problem-solving abilities, and strong leadership skills are also critical for motivating and guiding others without direct supervision. The working conditions involve a mix of office work and store visits, requiring physical activity such as standing, walking, and climbing stairs, along with the ability to handle various office equipment. The position may require up to 75% travel, including occasional weekend travel, in a fast-paced and sometimes stressful environment.

Responsibilities

• Travel to assigned stores to work with Department Managers and staff on merchandising plans.
• Counsel department Managers and Store Directors on product merchandising and customer service.
• Evaluate overall department presentation, cleanliness, and compliance with company policies during store visits.
• Develop and maintain training programs for department associates.
• Participate in departmental and divisional sales meetings.
• Oversee shrink, food safety, sanitation, departmental sales, labor, and gross profit reporting from assigned stores.
• Implement new merchandising programs and strategies, ensuring proper training for department staff.
• Monitor competitor activities and provide insights.
• Assist in the opening of new and remodeled stores.
• Provide merchandising input to Division Sales Managers and Assistant Sales Managers.

Requirements

• Bachelor's degree in business or related field preferred.
• Previous experience in merchandising and retail sales is preferred.
• Experience as a Department Manager or Store Director is required.
• Strong written and verbal communication skills.
• Ability to effectively interact with a wide variety of people.
• Marketing orientation and good analytical skills.
• Problem-solving abilities and math skills for straightforward analysis.
• Strong leadership skills to motivate others without direct supervision.