Blackspoke - Arnold, MO
posted 6 months ago
As a Service Delivery/Customer Engagement Manager at Blackspoke, you will play a pivotal role in ensuring the safety and security of our nation. This position is integral to supporting one of the nation's most critical intelligence organizations, where your expertise will directly impact national security and global issues. You will have the opportunity to contribute to missions that are of paramount importance to the United States and its allies, working with advanced defense, geospatial, and intelligence systems. Your work will not only ensure that today is safe but also that tomorrow is smarter through meaningful contributions and customer satisfaction. In this role, you will be responsible for building and maintaining strong customer relationships, ensuring customer satisfaction, and managing customer issues, requests, initiatives, metrics, and projects. You will track and understand customers' future IT needs and roadmaps, serving as the primary point of contact for your customer base. Your ability to interface with various stakeholders, including engineers, government and senior leadership, vendors, and other departments, will be crucial. Strong customer service and communication skills are essential, as is the ability to be organized and comfortable with public speaking and briefing. You will proactively solve problems and manage customer expectations, ensuring that the services provided meet the high standards expected by our clients. To succeed in this role, you will need a BA/BS degree and at least 5 years of related experience, along with a TS/SCI clearance. A solid understanding of the NCE/NCW mission and experience with GEOINT systems is required. You should be highly organized with a customer and partner-centric approach, familiar with customer IT systems and segments, and possess experience in systems engineering and roadmap development. Your ability to communicate technical issues in a non-technical manner, along with strong analytical, organizational, and decision-making skills, will be key to your success. Excellent verbal and written communication skills are also a must.