Abile Group - Springfield, VA
posted 6 months ago
Abile Group has an exciting and challenging opportunity for a Service Delivery/Customer Engagement Manager on a 10-year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. The role involves working collaboratively with a team to support innovative design, engineering, procurement, implementation, operations, sustainment, and disposal of user-facing and data center information technology (IT) services across multiple networks and security domains, at various locations worldwide, to support the Intelligence Community (IC) mission. The ideal candidate will be responsible for understanding the NCE/NCW mission and will have experience with GEOINT systems. They will need to be highly organized and capable of strategically thinking about operational needs and opportunities while maintaining a customer and partner-centric approach. The Service Delivery/Customer Engagement Manager will demonstrate familiarity with customer IT systems and segments, understanding the technical and performance requirements. They will articulate the underlying reasons behind customer needs to others effectively. The role requires inspiring and collaborating with individuals from diverse cultures in a global and virtual environment, as well as communicating technical issues in a non-technical manner. The candidate will also need to possess troubleshooting and problem-solving skills involving large, complex systems, ensuring that all responsibilities are handled independently and professionally.