Covetrus - Dublin, OH
posted 23 days ago
Full-time - Mid Level
Remote - Dublin, OH
Professional, Scientific, and Technical Services
About the position
The Service Delivery Manager II (SDM) is responsible for executing business requests for the delivery of technology services, supporting business needs throughout the organization. This role manages projects from intake through completion, collaborating with diverse teams to capture requirements, scope, technical design, and quality assurance. The SDM II will also drive standardized metrics and reporting within the SDM community and the organization, overseeing delivery responsibilities for multiple teams and both Build and Run activities.
Responsibilities
- Partner with Portfolio, Technology, and Business leadership to support the project intake process, providing input on scope and required resources.
- Collaborate with work center leads to deliver against their technology roadmaps.
- Ensure portfolio delivery alignment and use of standard metrics, reports, and dashboards by collaborating with other SDMs.
- Apply Scrum and/or Kanban Agile practices to manage project team assignments and monitor progress against the work plan.
- Identify resource requirements and communicate them in a timely manner to ensure projects are properly staffed.
- Communicate responsibilities and ownership of tasks across the entire team, from task owners through stakeholders and steering committees.
- Ensure the project team utilizes IT defined tools, processes, and procedures.
- Provide uplift to teams via coaching and training.
- Champion a culture of continuous improvement within the team and across the business.
Requirements
- Bachelor's Degree in Communications, Information Systems, Business or an equivalent combination of education and experience.
- 7+ years of project and program management experience with application development and other IT projects.
- Experience working with both waterfall and Agile methodologies.
- Self-starter and highly organized.
- Experience supporting multiple projects simultaneously.
- Familiarity with major software systems like ERP, CRM and E-Commerce.
- Experience working with iPaaS and messaging systems is a plus.
- Experience working with marketing, regulatory, sales and distribution operations is a plus.
- Certified Scrum Master (CSM) or SAFe certification required.
- PMP certification is a plus.
Nice-to-haves
- Experience with a variety of project and work management tools.
- Experience with incident and task management tools.
- Solid understanding of application development technologies and methodologies.
Benefits
- Paid parental leave
- Health savings account
- Paid holidays
- Dental insurance
- Flexible spending account
- Military leave
- Paid time off
- Paid military leave
- Parental leave
- Vision insurance
- 401(k) matching
- Pet insurance
