Service Delivery Technician, Data Center

$50,700 - $63,400/Yr

16700 Iron Mountain Data Center Services, LLC - Denver, CO

Full-time - Entry Level

Denver, CO

10,001+ employees

About the position

The Service Delivery Technician at Iron Mountain plays a crucial role in providing physical support for data center equipment in a critical environment. This position involves high engagement with customers, employees, and vendors, focusing on installations and troubleshooting tasks. The role requires a strong sense of urgency and dedication to the team and customers, with opportunities for professional growth in a fast-paced environment.

Responsibilities

• Provide remote hands support for any request requiring actions within the data center space including server/network equipment racking, cabling and provide hands-on support for customer requests.
• Monitor service management ticketing system for tasks as assigned throughout your daily shift, including customer requests, escorting, trouble tickets, material handling, and customer installations.
• Proactively identify issues and take the needed steps to resolve them.
• Manage shipping and receiving tasks including inbound and outbound shipments, dock space management, package delivery, customer service, and assist with recycling efforts.

Requirements

• 0-2 years experience in a customer service or data center environment preferred, but not required.
• Ability to multitask using several different systems to manage ticket queues.
• Attention to detail to understand and follow documented processes and safety codes.
• Strong organization and prioritization skills to manage time efficiently with minimal supervision.
• Dedication and desire to learn and grow within Iron Mountain.
• Customer service mentality, being customer obsessed.

Nice-to-haves

• Opportunities for overtime work may be available.
• Ability to obtain security clearance via government or other agency background check may be required.

Benefits

• 401(k)
• Employee Stock Purchase Plan
• Medical, Dental and Vision benefits - Day One
• Employee Assistance Program
• Annual Merit Increases
• 2 Weeks Paid Vacation
• 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program