Service Department Admin Lead - Lexus of Greenwood Village

$37,752 - $50,981/Yr

Kuni Denver Motors - Greenwood Village, CO

Full-time - Entry Level

Greenwood Village, CO

5,001-10,000 employees

Motor Vehicle and Parts Dealers

About the position

The Service Department Admin at Lexus of Greenwood Village plays a crucial role in enhancing customer experience by managing communications and appointments, ensuring customers' automotive needs are met, and supporting the service department with clerical tasks. This position is integral to building strong relationships with customers and dealership employees, embodying the core values of Holman.

Responsibilities

• Manage guest communications via phone, email, and text.
• Coordinate service appointments for customers.
• Route customers appropriately to the service department.
• Engage with customers to assess their automotive needs.
• Build strong relationships with customers and dealership employees.
• Utilize premium-brand telephone techniques and etiquette.
• Assist the Service Department with clerical duties.

Requirements

• 3+ years of dealership experience or similar related work.
• Working knowledge of business operations.
• Experience in customer service principles and concepts.
• Familiarity with service department operations.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement