Service Department Administrator (Customer Service Representative)

$40,000 - $55,000/Yr

Joe Warren & Sons Co. - Norwood, MA

Full-time - Entry Level

Norwood, MA

101-250 employees

Repair and Maintenance

About the position

The Service Department Administrator at Joe Warren & Sons Co., Inc. (JWS) is responsible for providing essential administrative support to the Service Department, ensuring efficient operations and high customer satisfaction. This role requires multitasking and the ability to thrive under pressure, contributing to the company's continued success.

Responsibilities

• Efficiently manage inbound correspondence, including phone calls, emails, and faxes, and direct them to the appropriate department.
• Deliver prompt, accurate, and consistent responses to both customers and team members.
• Provide continuous updates on job statuses to internal teams and JWS customers.
• Conduct weekly follow-ups with customers to gauge satisfaction and address any concerns.
• Actively contribute to fostering a positive work environment and nurturing the company's culture.
• Undertake additional administrative tasks as assigned, including proposal approval process and follow through on execution, fire permit application processing & oversight, third party website portal management, and client & data entry.

Requirements

• Experience in customer service or service-related industries is preferred.
• Possess excellent written and verbal communication skills.
• Demonstrate exceptional reliability, responsibility, and a personable demeanor.
• Exhibit a high level of accuracy and attention to detail in all tasks.
• Be a motivated, self-starter with a 'team-first' attitude, eager to contribute to the collective success.
• Proven ability to routinely handle multiple tasks simultaneously.
• Show empathy and passion towards both customers and fellow team members.
• Be capable of working independently while also being a valuable member of a collaborative team.

Benefits

• Comprehensive health coverage
• Competitive 401k matching
• Life insurance
• Competitive pay structure
• Regular performance reviews
• Performance bonuses
• Abundant training opportunities
• Professional development
• Tuition reimbursement
• 'Promote from within' culture