SERVICE DESK ANALYST I

Natchitoches Regional Medical Center - Natchitoches, LA

Full-time

Natchitoches, LA

Hospitals

About the position

The Service Desk Analyst I is a full-time role at Natchitoches Regional Medical Center, primarily responsible for providing technical assistance and support to clients facing issues with hardware, software, and networking. This position serves as the first point of contact for the IT department, handling trouble tickets from users and ensuring effective troubleshooting and resolution of technical problems.

Responsibilities

• Test and assess issues
• Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
• Document internal procedures
• Document user requests and update client trouble tickets with the current status of the issue
• Ask educated questions and listen to team members to determine root cause of issues
• Run diagnostic tests to resolve problems
• Train incoming staff
• Report significant and recurring issues to the tier-2 support team
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Collect feedback to determine patterns and issues for resolution or FAQ development.

Requirements

• Bachelor's degree or combined equivalent hands-on experience with at least 1-year IT system/application background required.

Nice-to-haves

• CompTIA A+ strongly preferred
• Microsoft Office experience strongly preferred
• Previous service desk, desktop technician and customer service experience preferred