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Paul Mitchell School - Columbus, OH
posted about 2 months ago
About the position
The Service Desk Coordinator at Paul Mitchell The School Columbus is responsible for creating an extraordinary experience for guests and prospective students while supporting the school's service desk operations. This role combines sales and service experience with guest service communication skills to ensure a smooth flow of guest interactions in the clinic classroom. The coordinator also acts as a mentor to Future Professionals, fostering a positive learning environment.
Responsibilities
- Create an extraordinary experience for service guests and prospective Future Professionals.
- Act as a guest service mentor to Future Professionals.
- Follow service desk systems to support smooth guest service flow in the clinic classroom.
- Manage guest interactions effectively and professionally.
- Assist in achieving sales goals and customer service resolutions.
Requirements
- Previous sales experience in a service-oriented environment.
- Experience in guest service and customer communication.
- Self-motivated with the ability to set and exceed goals.
- Strong organizational and coaching skills.
- Ability to work effectively in a team and document processes.
- Solid work history with verifiable references.
- Passion for the beauty industry.
- Honesty and professionalism in all interactions.
- Experience in cash management and balancing cash drawers.
Nice-to-haves
- Experience handling high volume phone calls.
Benefits
- Opportunities for personal and communal growth through team trainings and activities.
