William Rainey Harper College - Palatine, IL
posted 2 months ago
Full-time - Manager
Palatine, IL
Educational Services
About the position
The Harper College IT Service Desk Manager is responsible for overseeing and supporting the daily operations of the IT Service Desk, ensuring high-quality technical support for faculty, staff, and students. This role involves direct supervision of the Service Desk team and the Manager of the Employee Technical Skills Training team, focusing on enhancing technical skills and overall employee experience. The position also includes managing incident and request resolution, providing leadership in technical training initiatives, and contributing to the development of IT services aligned with the college's strategic goals.
Responsibilities
- Oversee and support daily operations of the IT Service Desk.
- Supervise the Service Desk team and the Manager of the Employee Technical Skills Training team.
- Manage incident and request resolution processes.
- Provide leadership in technical training initiatives for college employees.
- Contribute to shaping IT services to meet the college's strategic goals.
Requirements
- Experience in IT support and service management.
- Strong leadership skills and ability to manage a team.
- Excellent customer service skills.
- Commitment to continuous improvement in service delivery.
