Anywhere Real Estate - Memphis, TN
posted 3 months ago
The Operations Service Desk Specialist will join a newly created team to support the title operations across Anywhere's national footprint. This position is crucial as it directly supports the activities of the National Operations Center, which serves as the central operations hub for title transactions. The specialist will assist title employees with daily inquiries related to files in process or files at closing, providing support and guidance while monitoring questions to identify future training needs. In addition to daily support, the specialist will facilitate the implementation and post-implementation support of overarching operational processes aimed at maximizing efficiency and productivity across the national footprint. This role will also act as a liaison with the IT team to provide business and operational context to high-priority system issues, ensuring that technical challenges are addressed effectively. The specialist will collaborate with the tech team to test new software application rollouts and updates to policies and procedures, ensuring that all changes are thoroughly vetted before implementation. Collaboration is key in this role, as the specialist will work closely with Process Improvement Managers and the Learning & Development team to implement changes to current and proposed processes. The specialist will also support the central team that guides and represents National Operations Center employees on best practices, developing, communicating, and updating procedures and processes in compliance with local, state, and federal laws. Additionally, maintaining central data and content repositories and supporting compliance-related initiatives will be part of the responsibilities.