Service Desk Operations Specialist - US Based Remote

Anywhere Real Estate - Memphis, TN

Full-time - Mid Level

Memphis, TN

10,001+ employees

Real Estate

About the position

The Operations Service Desk Specialist will join a newly created team to support the title operations across Anywhere's national footprint. This position is crucial as it directly supports the activities of the National Operations Center, which serves as the central operations hub for title transactions. The specialist will assist title employees with daily inquiries related to files in process or files at closing, providing support and guidance while monitoring questions to identify future training needs. In addition to daily support, the specialist will facilitate the implementation and post-implementation support of overarching operational processes aimed at maximizing efficiency and productivity across the national footprint. This role will also act as a liaison with the IT team to provide business and operational context to high-priority system issues, ensuring that technical challenges are addressed effectively. The specialist will collaborate with the tech team to test new software application rollouts and updates to policies and procedures, ensuring that all changes are thoroughly vetted before implementation. Collaboration is key in this role, as the specialist will work closely with Process Improvement Managers and the Learning & Development team to implement changes to current and proposed processes. The specialist will also support the central team that guides and represents National Operations Center employees on best practices, developing, communicating, and updating procedures and processes in compliance with local, state, and federal laws. Additionally, maintaining central data and content repositories and supporting compliance-related initiatives will be part of the responsibilities.

Responsibilities

• Facilitate the successful operations of title brands by assisting title employees with daily questions related to files in process or files at closing.
• Provide support and guidance to employees and monitor questions to identify future training needs.
• Facilitate the implementation and post-implementation support of operational processes to maximize efficiency and productivity.
• Liaise with the IT team to provide business and operational context to high-priority system issues.
• Work with the tech team to test new software application rollouts and updates to policies and procedures.
• Collaborate with Process Improvement Managers and the Learning & Development team to implement changes to processes.
• Support the central team in guiding and representing National Operations Center employees on best practices and compliance with laws.
• Maintain central data/content repositories and support compliance-related initiatives.

Requirements

• Prior experience in the title insurance industry required.
• Three to five years of technical experience working on a title transaction preferred.
• Passion for finding ways to improve and streamline the title transaction experience.
• Ability to work in a fast-paced environment and multitask.
• Proficient in Microsoft Suite.
• Excellent analytical skills with demonstrated investigative capabilities.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Excellent time-management and organizational skills.
• Strong ability to earn trust and collaborate with all levels of employees across the organization.
• Highly motivated and self-directed.
• Results-driven problem-solver with strong resolution skills.