Service Desk Technician - Bilingual Dutch/English

$33,280 - $37,440/Yr

Logicalis - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The position involves providing technical support for various PC hardware and software applications to corporate clients via phone, email, and chat. The role requires proficiency in English and Dutch, and the ability to troubleshoot issues related to Microsoft Operating Systems, Office products, and mobile devices. The employee will handle a high volume of support requests daily while maintaining a commitment to client service and adherence to company policies.

Responsibilities

• Provide support via phone, e-mail, and chat to employees of corporate clients.
• Assist users in troubleshooting Outlook.
• Provide support for Microsoft Operating Systems (Windows 7, Windows 10).
• Support Microsoft Office Products (Word, Excel, PowerPoint, Office365).
• Provide support for mobile devices including configuration and email sync.
• Handle 50-60 issues per day efficiently and appropriately.
• Utilize Active Directory database to reset network passwords.
• Assist users in adding and changing network printers.
• Provide technical support for VPN connectivity issues.
• Control user's computers utilizing remote access tools.
• Troubleshoot remote access connectivity problems.
• Demonstrate and actively promote an understanding and commitment to the mission of Logicalis.
• Maintain a working knowledge of applicable Federal, State, and Local laws and regulations.
• Support and conduct self in a manner consistent with client service expectations.

Requirements

• 1 year experience in call center or service desk environment.
• Education Trade School Certificate or Associate Degree in related field.
• Knowledge of various PC hardware and software applications including Windows 7, Windows 10, Office 365, and Outlook.
• Effective troubleshooting and documentation skills.
• Proficient use of Microsoft Office applications.

Nice-to-haves

• Strong technical and client interaction skills.
• Self-starter with excellent organizational, administrative, and interpersonal skills.
• Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
• Excellent oral, written, technical, and business communication skills.
• Ability to multi-task and work in a fast-paced environment.

Benefits

• Equal Opportunity Employer
• Diversity and inclusion policies