Service Desk Technician - Bilingual Dutch/English
$33,280 - $37,440/Yr
Logicalis - Providence, RI
posted about 2 months ago
Full-time - Entry Level
Providence, RI
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The Support Technician position at Logicalis involves providing technical support to corporate clients through various communication channels including phone, email, and chat. The role requires proficiency in both English and Dutch, and focuses on troubleshooting issues related to PC hardware and software applications, particularly Microsoft products and mobile devices. The technician will handle a high volume of support requests daily while maintaining a commitment to client service and adherence to company values.
Responsibilities
- Provide support via phone, e-mail, and chat to employees of corporate clients.
- Assist users in troubleshooting Outlook and other Microsoft Office products.
- Support Microsoft Operating Systems (Windows 7, Windows 10).
- Handle 50-60 issues per day efficiently and appropriately.
- Utilize Active Directory to reset network passwords.
- Assist users in adding and changing network printers.
- Provide technical support for VPN connectivity issues.
- Control user's computers utilizing remote access tools.
- Troubleshoot remote access connectivity problems.
- Maintain regular and punctual attendance.
- Demonstrate and promote an understanding of Logicalis' mission and values.
Requirements
- 1 year experience in a call center or service desk environment.
- Trade School Certificate or Associate Degree in a related field.
- Knowledge of various PC hardware and software applications including Windows 7, Windows 10, and Office 365.
- Effective troubleshooting and documentation skills.
- Proficient use of Microsoft Office applications.
Nice-to-haves
- Experience with ServiceNow or other ticketing systems.
- Knowledge of cloud support and multiple device data syncing.
- Strong technical and client interaction skills.
Benefits
- Equal Opportunity Employer
- Diversity and inclusion policies
