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Service Desk Technician - Bilingual Dutch/English
$33,280 - $37,440/Yr
Logicalis - Pierre, SD
posted about 2 months ago
Full-time
Pierre, SD
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The position involves providing technical support for various PC hardware and software applications to corporate clients via phone, email, and chat. The role requires proficiency in English and Dutch, and the ability to troubleshoot issues related to Microsoft Operating Systems, Office products, and mobile devices. The employee will handle a high volume of support requests daily while maintaining a commitment to client service and adherence to company policies.
Responsibilities
- Provide support via phone, e-mail, and chat to employees of corporate clients.
- Assist users in troubleshooting Outlook.
- Provide support for Microsoft Operating Systems (Windows 7, Windows 10).
- Support Microsoft Office Products (Word, Excel, PowerPoint, Office365).
- Assist with mobile device configuration and email synchronization.
- Handle 50-60 issues per day efficiently and appropriately.
- Utilize Active Directory to reset network passwords.
- Assist users in adding and changing network printers.
- Provide technical support for VPN connectivity issues.
- Control user's computers utilizing remote access tools.
- Troubleshoot remote access connectivity problems.
- Maintain regular and punctual attendance.
- Demonstrate and promote an understanding of the mission of Logicalis.
- Maintain knowledge of applicable laws and regulations.
Requirements
- Proficient in English and Dutch.
- 1 year experience in a call center or service desk environment.
- Knowledge of various PC hardware and software applications.
- Experience with Windows 7 and Windows 10.
- Familiarity with Office 365 support and Microsoft Office applications.
- Effective troubleshooting and documentation skills.
- Experience navigating a knowledgebase.
Nice-to-haves
- Strong technical and client interaction skills.
- Self-starter with excellent organizational and interpersonal skills.
- Ability to follow through with tasks and projects with minimal supervision.
- Excellent oral, written, technical, and business communication skills.
- Ability to multi-task and work in a fast-paced environment.
Benefits
- Equal Opportunity Employer
- Diversity and inclusion policies
