Service Desk Technician - Bilingual Spanish/English (TIER 1)

$33,280 - $37,440/Yr

Logicalis - Des Moines, IA

Full-time

Des Moines, IA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The position involves providing technical support for various PC hardware and software applications to corporate clients via phone, email, and chat. The role requires proficiency in both English and Spanish, and the individual will assist users with troubleshooting issues related to Microsoft Operating Systems, Office products, and mobile devices, while maintaining a high level of client service and adherence to company policies.

Responsibilities

• Provide support via phone, e-mail, and chat to employees of corporate clients.
• Assist users in troubleshooting Outlook and other Microsoft Office products.
• Support Microsoft Operating Systems (Windows 7, Windows 10).
• Handle 50-60 issues per day efficiently and appropriately.
• Utilize Active Directory to reset network passwords.
• Assist users in adding and changing network printers.
• Provide technical support for VPN connectivity issues.
• Control user's computers utilizing remote access tools.
• Troubleshoot remote access connectivity problems.
• Maintain regular and punctual attendance.
• Demonstrate and promote an understanding of the mission of Logicalis.

Requirements

• 1 year experience in a call center or service desk environment.
• Education: Trade School Certificate or Associate Degree in a related field.
• Knowledge of various PC hardware and software applications including Windows 7, Windows 10, Office 365, and Outlook.
• Effective troubleshooting and documentation skills.
• Proficient use of Microsoft Office applications.

Nice-to-haves

• Experience with ServiceNow or other ticketing systems.
• Knowledge of cloud support and multiple device data syncing.
• Strong technical and client interaction skills.

Benefits

• Equal Opportunity Employer
• Diversity and inclusion policies