Service Desk Technician - Bilingual Spanish/English (TIER 1)

$33,280 - $37,440/Yr

Logicalis - Stamford, CT

Full-time - Entry Level

Stamford, CT

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Service Desk Technician - Bilingual Spanish/English (TIER 1) at Logicalis is responsible for providing technical support to corporate clients through various communication channels including phone, email, and chat. This role requires proficiency in both English and Spanish and involves troubleshooting a range of PC hardware and software applications, ensuring efficient resolution of issues while maintaining high standards of client service.

Responsibilities

• Provides support via phone, e-mail and chat to employees of corporate clients.
• Assists users in troubleshooting Outlook.
• Provides support for Microsoft Operating Systems (Windows 7, Windows 10).
• Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office 365).
• Provides support for mobile devices including configuration and email sync.
• Handles 50-60 issues per day efficiently and appropriately.
• Maintains regular and punctual attendance.
• Utilizes Active Directory database to reset network passwords.
• Assists users in adding and changing network printers.
• Provides technical support for VPN connectivity issues.
• Controls users' computers utilizing remote access tools.
• Troubleshoots remote access connectivity problems.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with client service expectations.

Requirements

• Trade School Certificate or Associate Degree in related field.
• 1 year experience in call center or service desk environment.
• Knowledge of various PC hardware and software applications including Windows 7, Windows 10, Office 365 Support, and Internet Service Provider (ISP) support.
• Effective troubleshooting and documentation skills.
• Experience navigating a knowledgebase.
• Proficient use of Microsoft Office applications.

Nice-to-haves

• Strong technical and client interaction skills.
• Self-starter with excellent organizational, administrative and interpersonal skills.
• Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
• Excellent oral, written, technical, and business communication skills.
• Ability to multi-task and work in fast paced environment.

Benefits

• Equal Opportunity Employer
• Diversity and inclusion policies