Service Desk Technician

TEKsystems - Portland, OR

Full-time - Entry Level

Remote - Portland, OR

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Service Desk Technician role is a remote, tier 1-2 technical support position focused on assisting internal customers with various technology-related issues. Technicians will handle an average of 20-30 calls per day, providing support for tasks such as password resets, network troubleshooting, and computer replacements, utilizing ServiceNow for ticket management.

Responsibilities

• Provide tier 1-2 technical support to internal customers.
• Handle an average of 20-30 calls per day regarding technology assistance.
• Assist with password resets, network troubleshooting, and computer replacements.
• Utilize ServiceNow for managing support tickets.

Requirements

• 1-2+ years of previous tier 1/2 level helpdesk experience.
• High school diploma or equivalent is required.
• Experience working in a collaborative environment with a diverse group of people.

Nice-to-haves

• A+ or Google IT Certificate is a plus.
• ServiceNow experience is preferred.
• Previous remote work experience is preferred.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life & AD&D insurance for employees and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave