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Allegis Group - Harrison, NY
posted about 2 months ago
About the position
The Service Desk Technician position is a 6-month contract to hire role focused on providing technical support to various school districts in Westchester and Rockland Counties. The technician will be responsible for troubleshooting issues in a Windows/MAC environment, primarily handling end-user calls and providing high-level customer service. The role requires effective communication and documentation skills to manage a large volume of support requests efficiently.
Responsibilities
- Provide technical support over the phone for Windows/MAC environments.
- Handle end-user calls and troubleshoot software and hardware issues.
- Perform password resets and escalate issues as necessary.
- Document all interactions and resolutions in the support system.
- Maintain effective communication with customers and internal teams.
Requirements
- Minimum of 1 year of strictly technical phone support experience.
- Experience with Microsoft OS, specifically Windows 10.
- Strong communication and customer service skills.
Nice-to-haves
- Experience with PC setup, deployment, and migration.
- Ability to work effectively in a team environment.
Benefits
- Medical, dental & vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth options
- Voluntary Life & AD&D insurance for employees and dependents
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid Time Off (PTO), Vacation, or Sick Leave
