Service/Dispatch Coordinator

$35,360 - $35,360/Yr

Actalent - West Palm Beach, FL

Full-time - Entry Level

Hybrid - West Palm Beach, FL

10,001+ employees

Administrative and Support Services

About the position

The Service/Dispatch Coordinator plays a crucial role in planning, coordinating, and directing operational resources within the company. This position involves significant customer interaction and requires effective communication with Field Technician Supervisors and Project Managers to ensure smooth job coordination and customer satisfaction.

Responsibilities

• Coordinate service resources.
• Assign team members to projects.
• Schedule personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Input project location into system.
• Generate Work Order Documents, dispatch technicians, and notify customers.
• Ensure customer interaction and satisfaction.
• Communicate with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinate operations interaction with the Parts Department and Acquisition as necessary.
• Review project paperwork, complete calls, and forward project paperwork to Project Administrators.
• Maintain customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Log service start-up and service work requirements in job tracking system.
• Generate, interpret, and print various assigned reports.
• Flexibility to work overtime/weekends as required.

Requirements

• Customer service skills
• Proficiency in Microsoft Office
• Data entry skills
• Administrative support experience
• Dispatching customer service experience
• Ability to read and comprehend instructions, short correspondence, and memos
• Ability to write correspondence
• Effective communication in one-on-one and small group situations
• Basic mathematical skills including addition, subtraction, multiplication, and division
• Ability to compute rate, ratio, and percent, and interpret bar graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with Pre-tax and Roth post-tax contributions
• Voluntary Life Insurance & AD&D for the employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave