Service Dispatcher - Ashburn, VA

Unclassified - Winchester, VA

Full-time

Winchester, VA

About the position

The Service Dispatcher role in Ashburn, VA is responsible for scheduling and dispatching technicians for daily work orders related to repairs. This position ensures that the scope of work and time requirements are clearly communicated, while also managing the prioritization of repairs and optimizing technician routes to align with job requirements. The dispatcher will collaborate closely with the Service Manager and Service Operations Lead to prepare the bi-weekly technician schedule and proactively distribute work orders daily, adhering to scheduling guidelines and work order priorities.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs.
• Ensure scope of work and time requirements are well communicated.
• Manage prioritization of repairs while optimizing technician assigned routes.
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule.
• Proactively distribute work orders for jobs daily.
• Adhere to scheduling guidelines and work order priority to manage schedule.