Service Engagement Specialist

About the position

The Service Engagement Specialist is responsible for ensuring store safety and security for an assigned location. The Service Engagement Specialist assists in achieving business goals and objectives by creating an exceptional shopping experience for the customer while reducing store shrinkage, reducing theft-related incidents, and monitoring adherence to Boot Barn's store policies and procedures.

Responsibilities

• Maintain a visible presence in the store while professionally greeting and engaging customers.
• Identify indicators of internal and external theft and work with the Regional Loss Prevention Manager and store leaders to quickly respond to and resolve incidents.
• Accurately complete incident reports and maintain apprehension and investigation records according to Boot Barn's standards.
• Collaborate with law enforcement agencies to report or investigate crimes.
• Communicate theft trends to nearby stores and districts to prevent further loss.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, teammates, corporate partners and vendors. Remain calm during high stress incidents.
• Demonstrate high level of quality work, attendance and appearance.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Maintain strict confidentiality.

Requirements

• 1-2 years of customer service experience.
• Retail store loss prevention or security experience preferred, but not required.
• Computer proficiency and working knowledge of Microsoft Office Applications.
• Ability to communicate with management and other partners effectively.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willing to work extended hours when necessary.

Benefits

• Competitive hourly rate $19.00-$22.00 plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, Dental, Vision and Life Insurance.
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level -- we are opening 50+ new stores each year.
• Compensation varies based on geography, skills, experience, and tenure.