Service & Engagement Team Leader (Baton Rouge, LA)

About the position

The Service and Engagement Team Leader at Target is responsible for creating a guest-first culture by leading a team of Guest Advocates and Front of Store Attendants. This role focuses on enhancing the guest experience through exceptional service, problem-solving, and effective team management. The Team Leader will engage in various responsibilities, including training team members, managing workloads, and ensuring compliance with safety and operational standards, all while fostering a diverse and inclusive environment.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience.
• Model, train, and coach team members on expectations to deliver the service standard.
• Lead a team of Guest Advocates and Front of Store Attendants to exceed guest service expectations.
• Plan and execute daily/weekly workload to deliver on store sales goals and guest engagement.
• Support leading physical and digital offerings and Target Loyalty Programs.
• Engage in consistent, meaningful development conversations with team members.
• Create intra-day workload optimization plans for the team.
• Quickly respond to negative guest shopping experiences and de-escalate situations.
• Utilize guest survey reporting tools to drive change in key areas of guest experience.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Ability to communicate on multiple frequency devices and operate handheld scanners.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment.

Nice-to-haves

• Previous retail experience preferred, but not required.
• Welcoming and helpful attitude.
• Ability to manage workload and prioritize tasks independently.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount program.
• Short term and long term disability insurance.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.