Service & Engagement Team Leader- (Tucson, AZ)

About the position

As a Service and Engagement Team Leader at Target, you will be responsible for creating a guest-first culture and leading a team of Guest Advocates and Front of Store Attendants. Your role will involve ensuring exceptional guest service, managing daily workloads, and supporting team development. You will engage with guests, resolve issues, and promote Target's services and loyalty programs. This position requires flexibility in scheduling and a commitment to diversity, equity, and inclusion.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience.
• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants.
• Understand sales goals and execute daily/weekly workload to deliver on store sales goals.
• Support leading physical and digital offerings and Target Loyalty Programs.
• Engage in consistent, meaningful development conversations with team members.
• Create intra-day workload optimization plans for your team.
• Quickly respond to any negative guest shopping experience.
• Evaluate candidates for open positions and develop a guest-centric team.
• Support guest services such as order pick up and Drive-up Orders.
• Address store needs such as emergency and regulatory visits.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Ability to communicate on multiple frequency devices and operate handheld scanners.
• Manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment.

Nice-to-haves

• Previous retail experience preferred, but not required.
• Experience in leading and holding others accountable.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short term and long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.