Service & Engagement Team Leader

$46,800 - $79,560/Yr

Target - Buffalo, NY

Part-time - Entry Level

Buffalo, NY

10,001+ employees

General Merchandise Retailers

About the position

The Service & Engagement Team Leader at Target is responsible for enhancing the guest experience by leading a team of Guest Advocates and Front of Store Attendants. This role focuses on delivering exceptional service, managing team performance, and ensuring operational excellence in both in-store and digital services. The Team Leader is empowered to create a welcoming environment, address guest concerns, and drive team engagement while meeting sales goals and promoting Target's offerings.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience.
• Model, train and coach team members on expectations to deliver the service standard.
• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants.
• Support leading physical and digital offerings and Target Loyalty Programs.
• Engage in consistent, meaningful development conversations with team members.
• Quickly respond to any negative guest shopping experience by de-escalating the situation.
• Create intra-day workload optimization plans for your team.
• Evaluate candidates for open positions and develop a guest-centric team.
• Support guest services such as order pick up and Drive-up Orders.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Ability to communicate on multiple frequency devices and operate handheld scanners.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment.

Nice-to-haves

• Previous retail experience preferred.
• Welcoming and helpful attitude.
• Ability to work independently and as part of a team.

Benefits

• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid holidays
• Paid sick time