Service Engineer - Electrification

Allison Transmission - Indianapolis, IN

Full-time

Indianapolis, IN

Transportation Equipment Manufacturing

About the position

The Service Engineer - Electrification at Allison Transmission plays a crucial role in providing technical support and expertise for troubleshooting, servicing, and repairing hybrid transmissions and their control systems. This position involves working closely with distributors, dealers, OEMs, and end-users to ensure optimal performance and reliability of products. The Service Engineer will also engage in root cause investigations and corrective actions for major issues, contributing to the overall quality and customer satisfaction of Allison's offerings.

Responsibilities

• Perform investigation and analysis on failed transmissions and/or parts
• Identify emerging issues
• Develop and lead investigative plan for emerging or major issues
• Support global Allison Customer Support, Sales and Quality organizations as needed with on-site troubleshooting, inspection and data collection
• Prepare technical documents to inform Service network of product issues, product updates and releases
• Draft or update Service publications
• Build and perform niche training as-needed
• Provide Customer Support representation on any required internal teams
• Support special tool design
• Support warranty review as-needed
• Support Allison Technical Assistance Center personnel

Requirements

• Bachelor's degree in Engineering; Mechanical, Mechatronics, Electrical or Technology
• 3+ years in a related field or equivalent work experience
• Strong technical knowledge and hands-on experience with automatic transmissions and heavy-duty vehicles
• Proficiency in English language; written and verbal
• Knowledge of failure modes analysis and problem solving techniques
• Experience with electrified vehicles
• Strong analytical skills
• Ability to make decisions independently with appropriate level of guidance
• Strong interpersonal skills and ability to work with minimal supervision
• Proficient with MS Office