Service Engineering Technical Writer

About the position

We are seeking an experienced Service Engineering Technical Writer to join our team. This role is essential in collaborating with internal design and engineering teams to develop clear, accurate, and user-friendly documentation for the effective diagnosis, servicing, and repair of our products. The ideal candidate will have strong mechanical knowledge, excellent communication skills, and the ability to translate complex engineering concepts into accessible documentation.

Responsibilities

• Compose/revise technical material, editing and proofreading technical materials
• Collaborate with engineers, subject matter experts, and stakeholders to gather information and ensure documentation accuracy
• Maintain, revise and document Owner’s manuals during product launches
• Develop detailed assembly instructions and repair procedures
• Benchmark user-friendly documentation for dealers and technicians
• Update and maintain existing documentation to reflect changes in processes, equipment, and best practices
• Stay current with industry trends and best practices in technical writing to enhance documentation processes
• Perform all other duties as assigned

Requirements

• Minimum Degree Required: Associate Degree
• Preferred Degree: Bachelor's Degree in STEM Technical Degree (if applicable)
• 3-5 years of experience in an engineering or mechanical service role
• Strong mechanical aptitude with the ability to understand and document technical processes
• Excellent verbal and written communication skills with a customer-focused approach
• Ability to collaborate effectively with cross-functional teams
• Strong problem-solving skills with the ability to analyze complex technical issues and develop clear solutions
• Exceptional organizational skills, attention to detail, and the ability to manage multiple projects under strict deadlines

Nice-to-haves

• CAD/CATIA experience preferred

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more