Service Express Agent- Phone Operator

Marriott International - Houston, TX

Full-time - Entry Level

Houston, TX

Accommodation

About the position

The Service Express Agent, also known as a Phone Operator, plays a crucial role in enhancing the guest experience at The Westin Galleria Houston. This position focuses on delivering exceptional service by addressing guest requests, processing operational needs, and providing information about the local area. The role requires a proactive approach to ensure that every guest interaction is memorable and contributes to a positive overall experience.

Responsibilities

• Deliver a wide range of services to guide guests through their stay.
• Process operational needs and address guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Maintain a safe workplace and follow company policies and procedures.
• Uphold quality standards and ensure professional appearance and communication.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is necessary.
• No specific license or certification is required.