Service Finance Underwriting Manager

About the position

The Service Finance Consumer Loan Underwriting Manager is responsible for managing a team of underwriters and serving as the escalation point for complex issues. This role involves reviewing and evaluating credit transactions within established criteria and approving credits on an exception basis. The manager ensures adherence to the risk philosophy, risk appetite, and lending strategies while maintaining a high level of client responsiveness. Additionally, the manager is responsible for ensuring that consumer lending activities are executed according to Truist’s policies and procedures, building effective relationships with Risk Management and client managers, and assisting in the training and development of team members. The position also includes conducting quality reviews of underwriting decisions and acting as a liaison with dealers and other departments within Service Finance.

Responsibilities

• Manage a team of consumer loan underwriters, including hiring, training, and coaching.
• Review and evaluate credit transactions within established criteria.
• Approve credits on an exception basis.
• Ensure adherence to risk philosophy, risk appetite, and lending strategies.
• Maintain a high level of client responsiveness.
• Ensure consumer lending activities comply with Truist’s policies and procedures.
• Build effective relationships with Risk Management and client managers.
• Assist in training, development, and interpretation of various internal reports.
• Conduct quality reviews of underwriting decisions.
• Complete complex post-system credit adjudication as needed.
• Adhere to loan funding operational policies consistent with overall policies and regulatory objectives.
• Act as a liaison with dealers and other departments within Service Finance.

Requirements

• 8 years minimum related experience
• High school diploma or GED
• Experience reading and understanding credit reports
• Proficiency with Microsoft Office Suite

Nice-to-haves

• Bachelor’s degree
• Knowledge of consumer finance
• Customer service experience

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position)
• Restricted stock units (depending on position)
• Deferred compensation plan (depending on position)