Service & Hospitality Manager

$50,000 - $50,000/Yr

Tucson Roadrunners - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

11-50 employees

About the position

The Manager, Service & Hospitality is responsible for enhancing the experience of Season Ticket Members by providing exceptional customer service and fostering long-term relationships. This role focuses on relationship selling and involves direct interaction with clients through various communication channels, including phone calls, emails, and in-person visits. The manager will also coordinate events and support the organization's mission and values.

Responsibilities

• Handling client questions and concerns via phone and email, as well as at games.
• Executing the Season Ticket touch point program.
• Assisting in game day responsibilities, including in-seat visits and Service Central.
• Providing general line support for sales and service calls and ticket trade requests.
• Assisting with mailings, invoices, and receipts.
• Ordering and delivering Season Ticket Member gifts.
• Planning, coordinating, and executing all Season Ticket Member events.
• Educating Season Ticket Members on managing their tickets via their Roadrunners Account Manager.
• Introducing new Season Ticket Members to STM benefits, including exclusive events.
• Reaching new sales goals through Season, Group, Partial, and Flex Plan sales by maximizing add-ons and cross-selling opportunities.
• Assisting with other tasks assigned by the Team President.
• Performing other duties as assigned.

Requirements

• Excellent communication skills, both written and oral.
• Ability to handle multiple projects simultaneously.
• Ability to coordinate and execute Season Ticket Member events.
• Effective time management skills.
• Natural aggressive sales approach with a positive attitude.
• Quality presentation skills.
• Ability to manage up when opportunities arise.
• Welcoming in-arena game night presence with a service-oriented attitude.
• Team-oriented and self-motivated.

Benefits

• Starting salary of $50,000 depending on experience.