Service & Hospitality Training Manager

$60,000 - $65,000/Yr

Sally's Apizza - Stamford, CT

Full-time - Mid Level

Stamford, CT

About the position

As the Service & Hospitality Training Manager at Sally's Apizza, you will be a key ambassador for the brand, responsible for training new employees and ensuring the preservation of the company's traditions and exceptional hospitality standards. This role involves hands-on training, routine check-ins at existing restaurants, and participation in new restaurant openings, all while promoting the core culture of Sally's Apizza across multiple locations.

Responsibilities

• Conduct hands-on training of policies and procedures as a subject matter expert.
• Hold trainees accountable to service and hospitality standards.
• Implement standard operating procedures for front-of-house positions.
• Communicate daily restaurant updates to the Manager of Training.
• Perform store level 'spot checks' to ensure consistency and quality standards are met.
• Check in with the General Manager during 'spot checks' for follow-up actions.
• Travel and work in satellite cities for new restaurant openings.
• Support management on current and new initiatives.
• Coach the Front of House team in real-time as needed.
• Identify strengths and areas for improvement within the Front of House team.

Requirements

• Minimum of 2 years of experience in a casual dining environment.
• Proficiency in English; basic Spanish preferred but not required.
• Strong attention to detail and organizational awareness.
• Effective oral communication skills.
• Integrity and commitment to ethical standards.

Nice-to-haves

• Experience in training or teaching roles within the hospitality industry.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Employee discount