HGREG NISSAN DELRAYposted 19 days ago
West Palm Beach, FL
Motor Vehicle and Parts Dealers
About the position
The position involves greeting and assisting customers, booking appointments for service repairs, advising customers on required work and associated costs, managing customer inquiries and resolving issues, ensuring high levels of customer satisfaction, creating and managing work orders, processing service-related paperwork, maintaining accurate records of payments and invoices, handling light bookkeeping duties, ensuring smooth operation of the service department, liaising with the service manager and workshop staff, coordinating with technicians to ensure timely completion of work, and monitoring the progress of repairs while communicating updates to customers.
Responsibilities
- Greeting and assisting customers.
- Booking appointments for service repairs.
- Advising customers on required work and associated costs.
- Managing customer inquiries and resolving issues.
- Ensuring high levels of customer satisfaction.
- Creating and managing work orders.
- Processing service-related paperwork.
- Maintaining accurate records of payments and invoices.
- Handling light bookkeeping duties.
- Ensuring smooth operation of the service department.
- Liaising with the service manager and workshop staff.
- Coordinating with technicians to ensure timely completion of work.
- Monitoring the progress of repairs and communicating updates to customers.
Requirements
- High School Diploma or equivalent.
- Ability to perform each essential duty satisfactorily.
