About the position
Rock Hill Nissan, a Hudson Automotive Company, is actively seeking an Experienced Service Lane Manager to join our award-winning, high-volume service team. The position offers a yearly earning potential of over $100k and emphasizes the importance of being a strong mentor and employee coach. The company provides internal advancement opportunities and additional manufacturer incentives and bonuses. Hudson Automotive Group, founded in 1948, is a third-generation, family-owned and operated business that has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 states concentrated in the Southeast.
Responsibilities
- Develop, coach, and mentor Service Drive Staff.
- Deliver a strong customer experience.
- Guide customers throughout the service process.
- Maintain accountability of supervised staff.
- Implement and follow a strong T.O. process.
- Oversee and maintain a strong CSI follow-up process.
Requirements
- 3-5 years of previous Service Advisor experience.
- Proven experience in service lane management.
- Experience with Customer Relationship Management (CRM) software, preferably CDK.
- Strong emotional intelligence.
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance
- 401k with match
- Paid Vacation/Holidays
- Accrued PTO
- Employee development through training and advancement opportunities
- Employee discounts on products & services
- Balanced work schedule
Job Keywords
Hard Skills
- Additive Manufacturing
- Business Operations
- Customer Relationship Management Software
- Emotional Intelligence
- Employee Coaching
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