Service Lead

About the position

The Service Lead at Lolli & Pops is a part-time keyholder and member of the leadership team responsible for ensuring a positive guest experience and driving store performance. This role involves coaching team members, managing store operations, and maintaining high standards of visual merchandising and cleanliness. The Service Lead plays a crucial role in fostering a collaborative and optimistic work environment while supporting the Store Manager in various operational tasks.

Responsibilities

• Help drive store-level financial and operational results by monitoring key performance indicators (KPIs) and taking appropriate actions to achieve targets.
• Keep the team focused on guest engagement, product sampling, and sharing product knowledge.
• Maximize team performance through product knowledge education, coaching selling skills, and leading by example.
• Assist in training, developing, and motivating team members.
• Assist the Store Manager with paperwork, ordering, and inventory management.
• Maintain visual and merchandising standards and ensure store cleanliness.
• Enforce all policies, procedures, and operational directives consistently and effectively by all team members.
• Be a champion of Lolli & Pops inside and outside of the store.

Requirements

• Management experience in a retail environment.
• Mid-level business coaching skills.
• Strong leadership abilities.

Nice-to-haves

• Exceptional interpersonal skills.
• A passion for meticulous quality and organization.
• Ability to lift and mobilize medium to large items up to 75 lbs.
• Desire to be coached and mentored.
• Strong problem-solving skills.
• Ability to multitask and prioritize effectively.
• Positive attitude and fun-loving spirit.
• Flexible availability to work during busy times.

Benefits

• Sweet discount on products.
• Optimistic work culture.
• Opportunities for personal and professional growth.