Big Lots-posted about 1 year ago
Full-time • Entry Level
Decatur, AL
5,001-10,000 employees
General Merchandise Retailers
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The Service Lead is primarily responsible for leading the service team, which includes cashiering and recovery-related functions, while ensuring high standards of customer service and operational efficiency at the front end of the store. This role involves providing leadership and direction to associates, participating in customer service activities, and serving as the primary Manager on Duty (MOD) when present. The Service Lead collaborates with store leadership to achieve customer service goals and enhance overall store performance.
