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Big Lots - Decatur, AL
posted 2 months ago
About the position
The Service Lead is primarily responsible for leading the service team, which includes cashiering and recovery-related functions, while ensuring high standards of customer service and operational efficiency at the front end of the store. This role involves providing leadership and direction to associates, participating in customer service activities, and serving as the primary Manager on Duty (MOD) when present. The Service Lead collaborates with store leadership to achieve customer service goals and enhance overall store performance.
Responsibilities
- Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions.
- Provides feedback to store leadership regarding the team's performance.
- Responsible for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery.
- Serves as the primary Manager on Duty when present, including opening and closing the store when scheduled.
- Drives the customer experience and ensures resolution of customer issues.
- Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
- Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.
Requirements
- High School Diploma, GED, or equivalent work experience required.
- Minimum two years retail management experience preferred.
- Strong decision-making, problem resolution, and interpersonal skills required.
- Ability to lift, carry, push, and pull a minimum of 50 pounds required.
- Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
- Basic English literacy, math, and PC skills required.
Benefits
- 20% discount on almost everything in store, including food.
- 30% discount on Indoor and Outdoor furniture.
- Same day pay option for hourly associates.
- Discounts on Apple products, Verizon, AT&T services, and more.
