Service Lead

$18,720 - $19,240/Yr

Lolli And Pops - Boise, ID

Part-time - Entry Level

Boise, ID

Food and Beverage Retailers

About the position

The Service Lead/Keyholder at Lolli & Pops plays a crucial role in the leadership team, responsible for ensuring a positive guest experience while driving store-level financial and operational results. This part-time position involves engaging with guests, training team members, and maintaining store standards, all while embodying the company's values of guest dedication, collaboration, agility, authenticity, and continuous improvement.

Responsibilities

• Help drive store-level financial and operational results by monitoring key performance indicators (KPIs) and taking appropriate actions to achieve targets.
• Keep the team focused on guest engagement, product sampling, and sharing product knowledge.
• Maximize team performance through product knowledge education, coaching selling skills, and leading by example.
• Assist in training, developing, and motivating team members.
• Assist the Store Manager with paperwork, ordering, and inventory management.
• Maintain visual and merchandising standards and ensure store cleanliness.
• Enforce all policies, procedures, and operational directives consistently and effectively by all team members.
• Act as a champion of Lolli & Pops inside and outside of the store.

Requirements

• Exceptional interpersonal skills and a passion for working with people.
• Strong organizational skills and a passion for quality.
• Ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques.
• Desire to be coached and mentored, with a focus on personal growth.
• Attention to detail and a problem-solving mindset.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Positive attitude and a fun-loving spirit with a willingness to embrace creativity.
• Flexible availability to work during busy times.

Benefits

• Sweet discount on products
• Optimistic work culture
• Opportunity for career growth and development