Service Manager, Ag Equipment

GPAC - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Administrative and Support Services

About the position

The Service Manager at our rapidly growing Ag Equipment dealership in Elgin, Texas, is responsible for overseeing the service department's operations. This role requires a forward-thinking individual with technical and logistical expertise to manage service work efficiently, ensuring high-quality service delivery and customer satisfaction.

Responsibilities

• Develop, maintain, and adhere to a priority system for scheduling all service work.
• Ensure that all manufacturer warranty claims are completed and filed in a timely manner.
• Schedule and assign job and work areas to employees according to their skills and knowledge, and the customer need.
• Order parts as needed.
• Coordinate training for service department staff.
• Monitor monthly metrics to assure achievement of departmental goals.
• Show the same amount of care and respect to the owner of one piece of equipment as you would to a $20 million customer.

Requirements

• Proven communication and leadership skills.
• The ability to thrive in a fast-paced environment, with a sense of urgency.
• Must work well in a team environment, interacting regularly with all departments.

Benefits

• Health insurance
• 401(k) matching up to 3%
• Paid time off (PTO)