Loginsoft - Columbia, MD
posted 7 days ago
The Service Manager/Business Analyst role focuses on maintaining the accuracy and integrity of the Configuration Management Database (CMDB) while ensuring compliance with the Common Service Data Model (CSDM). This position involves supporting the development and mapping of various services, configuring service mapping for ServiceNow applications, and documenting relationships between IT infrastructure and business services. The role also emphasizes communication with stakeholders and identifying opportunities for improvement within the CMDB.