Acco Engineered Systems - Costa Mesa, CA

posted 4 days ago

Full-time - Mid Level
Costa Mesa, CA
Specialty Trade Contractors

About the position

The Service Manager for Facility Services is responsible for overseeing the union labor force, ensuring quality and timely execution of maintenance, repair, and retrofit work. This role involves managing a team of mechanical service technicians, maintaining staffing levels, and ensuring productivity while adhering to safety standards. The Service Manager collaborates with various departments to uphold company policies and resolve customer complaints, while also focusing on training and development of the team.

Responsibilities

  • Maintain appropriate field staffing levels to meet workload requirements.
  • Assist area supervisors with recruiting field technicians.
  • Coordinate and complete the site safety inspection process.
  • Participate in the hiring process for Union Mechanical Technicians.
  • Manage performance evaluations and counseling for employees.
  • Collaborate with management to update Policy and Procedure Manual.
  • Assist with investigations involving accidents and injuries.
  • Review maintenance hours and productivity reports regularly.
  • Address customer complaints and interface with sales personnel.
  • Conduct job site visits to ensure quality work is performed.
  • Facilitate and coordinate necessary training for staff.
  • Conduct annual general safety meetings.

Requirements

  • High School Diploma or equivalent.
  • Minimum of 10 years hands-on field experience.
  • At least 5 years of experience as a field foreman or supervisor.
  • Strong technical background in HVAC/Refrigeration.
  • Proven track record of managing teams to meet budget goals.
  • Ability to conduct meetings and training sessions.
  • Willingness to work 2nd or 3rd shift as needed.
  • Valid driver's license.

Nice-to-haves

  • Selling experience in a service and retrofit environment.
  • Well-developed interviewing and performance assessment capabilities.

Benefits

  • Competitive wages ranging from $120,000 to $180,000 annually.
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