Service Manager - Milford, NH

Vip Tires & Service • Milford, NH

296d

About The Position

The Service Manager must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. Fulfills VIP's vision with all VIP Professionals loving their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. Creates a working environment aligned with VIP's team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. Maintains a safe workplace and ensures compliance with all policies and federal, state, and local regulations.

Requirements

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense with the ability to analyze, prioritize, identify and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.
• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Current, valid driver's license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1 - Service Consultant required.
• State Inspection License Required.

Nice To Haves

• ASE Certification P2 - Parts Specialist recommended.
• ASE Certification G1 - Maintenance and light repair recommended.

Responsibilities

• Makes sure that workplace safety is Priority #1.
• Build an Extraordinary Team that delivers a different and better customer experience to every customer.
• Hire the best associates in the area.
• Develop a superior team by ensuring all associates have taken and passed all of their required LMS training.
• Have all associates complete any and all relevant vendor training.
• Make sure all associates are T.I.A basic automotive service certified.
• Career path with associates during structured associates coaching sessions.
• Sign up associates and provide study material for any applicable ASE certifications.
• Proper scheduling of the team to meet customer needs during all hours of operation.
• Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
• Monitor e-mail frequently for customer appointments and communication.
• Train, support, and deliver the 5 for 5 process to educate customers about their vehicle's conditions.
• Control the dispatching and assignment of work orders to technicians.
• Attend off-site meetings and training sessions as needed.
• Ensure satisfactory maintenance, appearance, and condition of facility and equipment.
• Manage daily preparation of location, service desk, and equipment prior to start of business.
• Enforce strict compliance with the service Code of Ethics and all regulations.
• Communicate with other levels of management as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Associate degree